During Your Stay
At Valley Presbyterian Hospital, we understand each patient's needs are different. That's why the physicians and hospital staff are committed to providing high quality individual care, while making sure your stay is as comfortable as possible. If you have questions or need attention, please ask. We're here to serve you.
Calling Your Nurse
A call button is located at your bedside. When you press the button, the nursing station is alerted that you need assistance, and a light flashes above your door. Someone will respond immediately and a nurse will be in your room within 15 minutes. If you encounter any problems using the call light button, please alert your nurse. In addition, all nurses carry hospital phones so you can call them directly with any questions you may have. Their extension numbers are on the patient careboard in your room.
Room Cleaning
A member of our Environmental Services department will clean your room daily. If you have a concern about your room, please let our staff know.
During the Night
New surroundings and some medications may make it unsafe to get up without assistance. Please use the call light to alert the nurse if you need to get out of bed for any reason.
Family Stays
Valley Presbyterian Hospital is committed to patient and family focused care. If you are in our Maternity unit, our family birthing suites offer the comforts of home, including a sleeper chair so your spouse or family member can stay with you. In our Labor and Delivery Unit, after you give birth, we observe the "golden hour" and allow parents to bond with their newborn for one hour before we welcome visitors.
Please see the General Visiting Procedures and Additional Policies for Women's and Children's Units section on our Visiting Hours page for more information about visitation and other policies when visiting Valley Presbyterian Hospital and its units.
Hospital Beds
Bedside rails are for your protection. They may be raised at night or during the day if you're resting, recovering from surgery or taking certain medications. Since hospital beds are electrically operated, a staff member will show you how to work your bed. If you need assistance with your bed or have any questions about its use, please contact your nurse.
Leaving the Unit
Patients may not leave the unit unless escorted for diagnostic testing or procedures.
Mail and Flowers
Mail and packages will be delivered to you by a hospital volunteer. Flowers are delivered by a volunteer or the florist. Please note that flowers are prohibited in the Intensive Care Unit rooms. Any mail received after your discharge will be forwarded to your home address. Outgoing mail may be taken to the nursing station or given to your attending nurse. Postage stamps are available in the Gift Shop.
Room Assignment
Your room assignment at Valley Presbyterian Hospital is based upon your admitting diagnosis and bed availability. You may be moved to another room or nursing unit as your health needs change. Private (single-bed) and semi-private (two-bed) rooms are available. If you have any questions, please contact your nurse.
Room Temperature
All rooms in the hospital are centrally heated and air-conditioned. If you would like the temperature of your room adjusted, please contact your nurse.
Safeguarding Your Valuables
If you have valuables, such as jewelry and cash, please give them to a relative or friend to take care of during your stay. Contact lenses, eyeglasses, hearing aids, and dentures should be stored in your bedside stand when not in use. Please don't place personal items on your bed or food tray as they may be damaged or lost. Valley Presbyterian Hospital cannot be responsible for replacement of valuables left unsecured. If you bring valuable items to the hospital, you will be expected to itemize them with the nurse on duty and they will be placed in a safe by our security team, released upon discharge.
Telephone
Telephones are provided in all patient rooms. We are pleased to provide local calls at no charge. To place a local call, dial "81," wait for the dial tone, then dial the number. You may receive calls in your room from 7:00 AM to 10:00 PM. Family and friends can reach you by dialing 818.782.6600 and asking for your room number. The hospital operator will transfer the call directly to your room. Friends and family who call before 7:00 AM and after 10 PM will be transferred to the nurses' station so patients can rest.
To place a long distance call in Southern California, dial "81," wait for the dial tone, dial "0" plus the area code and the number. To place a long distance call outside Southern California, dial "82," wait for the dial tone and dial "00" before the area code and number. For long distance calls, you must use a credit card, call collect or charge the call to your home phone number.
Television
All patient rooms are equipped with a television. Please be considerate of others by keeping the TV volume down and turning off your TV at bedtime.
Visiting Hours
Please see our Visitor Hours page for information about visitation hours and other policies while visiting Valley Presbyterian Hospital and its units.
Maps, Directions & Parking
You may find it helpful to review our Maps, Directions & Parking before visiting Valley Presbyterian Hospital. A parking garage for pre-registered patients and patients with physician orders is located adjacent to the hospital on Noble Avenue. Handicapped parking is readily available. Valet parking also is available in the lot at the hospital's main entrance on Vanowen Street.
Wireless Internet Service
Free wireless Internet service (Wi-Fi) is provided within the hospital.
