Billing, Payments & Cost of Care
The Billing Process: What You Need to Know
Thank you for choosing Valley Presbyterian Hospital for your healthcare needs. It is our mission to improve the overall health and well-being of the community we serve.
Before you receive a bill, Valley Presbyterian Hospital will bill your insurance carrier for services provided in our facility. You may receive a bill for the following types of services:
- Hospital services – services rendered at our facility
- Professional services – services rendered by physicians or other healthcare professionals.
- Services rendered by contracted providers – these may include certain doctors, ambulance companies, labs and any other service providers that are separate business entities with their own billing and accounting procedures.
If you receive services provided by contracted providers, such as surgeons, radiologists, anesthesiologists and pathologists, please be aware that you will be billed separately by the physician's billing office as they are not employees or agents of the hospital. If you receive a bill from a contracted provider and have questions about your charges, it is best to contact them directly.
You may receive statements in the mail summarizing the services you received at our facility, but you are not required to make a payment until your portion of the services are determined and a bill is sent to you. In addition, you may receive a letter from Valley Presbyterian Hospital if your insurance company needs more information to process your claim.
If you have any questions regarding statements or bills received, please contact the Patient Financial Services Department at 818.902.2913. We will be happy to assist in any way possible.
Bills from Contracted Providers
Many doctors, ambulance companies, and labs are separate businesses with their own billing and account procedures. Contracted providers may or may not participate in the same health insurance plans or offer the same financial options as the hospital, including financial assistance. If you receive a bill from a contracted provider and have questions, please contact them directly.
After Your Bill Has Been Processed by Your Insurance
You will receive a statement from Valley Presbyterian Hospital showing the final amount you are responsible for once your insurance company had responded with its payment or coverage information. Patients who are insured, but who do not have 100% insurance coverage will be presented with financial options for paying the remaining balance after insurance payment has been processed.
Hospital Price Transparency
The Centers for Medicare and Medicaid (CMS) established guidance for hospitals to make available a list of their standard charges online. Please visit our Price Transparency page for more information.
How to Pay Your Hospital Bill
Patients have several payment options, including cash, check or credit card. Patients may submit their payment by phone, mail or by visiting us in-person. To submit by phone, call 818.902.2913.
You also may mail payments to our lockbox address:
Valley Presbyterian Hospital
P.O. Box 840417
Los Angeles, CA 90084-0417
You also may visit our facility and submit payment in person; office hours are Monday-Friday, 8:45 AM to 5:00 PM.
