Help Paying Your Bill
Thank you for choosing Valley Presbyterian Hospital for your stay. We request payment for services upon discharge from the hospital. When you preregister to be admitted for a procedure or surgery, if scheduled, or during your hospital stay, a representative from our Patient Access Services (PAS) department will notify you of your estimated financial obligation, such as insurance co-payments or self-pay responsibility.
Eligibility for Financial Help
If you do not have insurance coverage, there are alternative funding and payment plan options offered by our hospital. Our PAS department will work with you to identify the best payment option based on government or hospital rules and regulations. Each have certain eligibility requirements, as outlined below under each of the four options. You may also contact our office for additional information at 818.902.2913, Monday through Friday, 8 AM to 4 PM.
Option 1: Medi-Cal and Government Programs
The Medi-Cal Eligibility Program is a hospital service provided to you at no cost. You may qualify for California Health Benefits Exchange (Covered California) or other government programs, which pay for all or part of your hospital expenses. Please click here to visit our Charity Care & Financial Assistance page and learn more.
Option 2: Charity Care Financial Assistance Program
A Financial Assistance Program is available to patients that do not have the means to pay for hospital expenses, and do not qualify for any Medi-Cal Eligibility Programs. You may qualify if your gross household income falls at or below 400% of the federal poverty level (FPL) or medical expenses exceed 10% of your annual household income. To be considered for the Financial Assistance Program (FAP), please click here to visit our Charity Care & Financial Assistance page and learn more about our policies, requirements, and the application process.
Option 3: Uninsured Discount Rate
All uninsured patients are eligible for discounts. The discount is similar to rates paid by Medicare and is offered to you under our Uninsured Discount Program. In addition, maternity plans are available. Please click here to visit our Charity Care & Financial Assistance page and learn more about our policies, requirements, and the application process.
Option 4: Billing and Payment Plans
If you do not qualify for state assistance or any of our financial assistance programs, you may establish payment arrangements with our financial counselor. Please click here to visit our Charity Care & Financial Assistance page and learn more about our policies, requirements, and the application process.
Hospital Bill Complaint Program
The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Click here for more information and to file a complaint.
