Terms of Use

Updated June 17, 2024

Please read these Terms of Use carefully. If you have any questions you may contact us using the phone number or mailing address under the “Comments or Questions” section below. We encourage you to review these Terms of Use regularly as you use this website.

The content (“Content”) in this website (“Website”) is provided by Valley Presbyterian Hospital (“VPH” or “We” or “Our”) as a service to the community and is for informational and personal use, intended to help you be better informed about healthcare and have access to certain tools. Content on this Website may include information about our services, events, and classes, including online registration; health and medical educational information; a physician database; employment opportunities and applications; registration and forms concerning healthcare and financial options; and links to third-party applications and websites.

This Website is not intended to be, nor should it be considered, medical advice, or a substitute for the advice or questions that your health professional can provide. You should contact your physician or other health professional for advice or to answer questions you may have concerning a medical condition. If you believe there is a medical emergency please call 911.

These Terms of Use and our linked Privacy Policy only apply to the VPH website. VPH may provide links to third-party websites as a convenience but does not control them. VPH therefore cannot make a representation concerning the quality or reliability of the content of those websites and encourages you to review their terms of use, privacy policies and/or other polices before using them.

1. Third-party Tools
Our Website provides a variety of communication and interactive tools that may include, but not be limited to, the following:

Patient Portal
Through this Website, we provide a third-party Patient Portal tool to help you manage your health care. The use of the Patient Portal requires enrollment and is subject to additional policies and terms. You may review this information by visiting the Patient Portal page.

Find a Doctor (Providers)
This Website offers a third-party Find-a-Doctor tool to help you discover healthcare professionals in the community and provides an optional customer service phone number to call for assistance with this tool. The directory lists physicians on the VPH medical staff who choose to participate, and is offered free of charge to both you and the physicians. Some physicians may be employed by affiliates of VPH or participate in our integrated network. Physicians in the directory are each solely responsible for the medical services provided to you.

Classes, Enrollment & Special Events
Through our Website, we offer free and paid classes, and special events, available on-site at VPH and sometimes virtually. Third-party tools provide class and event descriptions, with the option to register online. You also have the option of contacting personnel listed on our Website’s events pages with questions or to register by phone.

Donations, Event Sponsorships & Paid Ticketing
This Website offers the ability to make a tax-deductible donation, as well as purchase sponsorships and tickets to VPH events. The forms that you fill out and credit card information you provide for these purposes are through third-party vendors for capturing and storing your information, and for processing payments. You also have the option of contacting personnel listed on our Website’s events pages with questions or to make payments by phone.

Employment Opportunities
Through a third-party tool on our Website, prospective job candidates may search and apply for employment opportunities. This tool also provides applicants an option to create a login and password as a convenience when returning to apply for different jobs.

Cost of Care
This Website offers a third-party Hospital Price Index tool to help you determine charges for inpatient and outpatient services we provide. You also have the option of contacting our Patient Financial Services department for additional information or assistance.

2. Personal Information Collection and Use
VPH understands that the privacy of your personal information is important. For information about how personal information may be collected and used through your interactions with this Website, please review our Privacy Policy.

3. User Responsibilities
The educational information, tools and materials made available through this Website is for your personal use only. It is not intended as medical advice or to address your personal health condition or problems. You acknowledge that you must be 13 years or older to provide personal information to VPH through this Website and use certain tools, and represent that you are 13 years or older. By using our Website you agree to not use another user’s name or password; attempt to access information, accounts, devices, networks or other VPH systems by any means; harvest personal information from users; disable, overburden or impair this Website through any means; or sell, modify, display, distribute or use any Content obtained from our Website for any public or commercial purpose.

Our Website is provided to assist you with information and services we offer but you are responsible for protecting your personal information. Some third-party tools, such as class registration, donations and event sponsorships, patient portal, and employment opportunities allow you to create an online account and/or make payments. Your computer may store and automatically enter your user name and password while logging into your account. You may also download information from our Website to your computer or other devices. If someone else has access to your computer or other devices, they may be able to view your online account, personal information, or documents that you download. If you use a personal computer or other device that another person has the legal right to access, you use our Website at your own risk.
Computer viruses, spyware and other malicious software on your computer can be used to retrieve passwords and personal information from your computer. VPH cannot prevent or be responsible for preventing through a firewall, or detecting or removing malicious software, on computers you use to access our Website. Firewall and anti-virus software are readily available and you should maintain these protections on any computer you use to access our Website.
“Phishing” is a term used for the actions criminals sometimes use to gain access to personal information for identity and other types of fraud. If someone sends you an email that appears to be from VPH, asking you to log on to our Website or our third-party tools, please do not provide personal information.
You are responsible for creating a strong password for any third-party tools that allow account set up through our Website.

4. Healthcare Educational Information
Our Website provides healthcare Content and tools to increase education in the community. Third-party tools and websites may be linked from or made a part of our website for that purpose. If you choose to access this Content, and third-party tools and websites, you are responsible for understanding and using it. The Content, classes and other activities available through our Website are intended for general education. If you want or need information related to your personal health condition, please contact your healthcare provider.

We believe the Content contained in this website is correct, however, because there is a potential for human error and changes in medical science, VPH does not warrant, promise or guarantee that it is complete, accurate, current or reliable. This Website and all Content is provided “as is,” without warranties of any kind, express or implied, including but not limited to warranties of fitness and suitability for any particular purpose.
We make no warranties or representations or promises or guarantees, express or implied, about the accuracy, completeness, currency, relevance, appropriateness, or availability of any linked third-party tool or website, the information contained in them, or their products or services. VPH shall not be liable, directly or indirectly, for any damages, losses or harm incurred in connection with the use of a linked third-party tool or website.
This Website has been created in the United States and the Content, and third-party tools and websites may not be appropriate or used legally in other countries and by certain individuals. As a user of this Website, you are doing so at your own risk and are responsible for compliance with your country’s laws.

5. Services Limitations and ADA Compliance
We cannot control the availability of third-party Internet connection services to our Website. The Content and third-party tools on our Website may be interrupted occasionally due to maintenance, technical issues, upgrades, emergencies, acts of God, or other activities.

Our goal is to ensure that everyone has equal access to information and can fully participate in their healthcare. We are committed to upholding our legal obligations to Title II of the Americans with Disabilities Act, the Rehabilitation Act of 1973, and the Department of Justice (DOJ) web accessibility directives. For more information, please review our ADA Accessibility Policy.

6. Changes to Terms of Use
We reserve the right to change these Terms of Use from time to time. Changes will be effective when published unless a different effective date is specified. Your continued use of our Website after we have posted a change to these Terms of Use will be considered your consent to the change.

7. Digital Millennium Copyright Act Provisions
If you are an owner of a copyrighted work and believe that your rights under U.S. copyright law have been infringed by VPH, you may report an alleged infringement by following the provisions set forth in the Digital Millennium Copyright Act of 1998 (the "DMCA") rights. Upon receipt of a DMCA-satisfactory notice of alleged infringement, we will investigate and respond to it. Actions may include the removal of or blocking access to allegedly infringing Content. DMCA notifications of alleged infringement and counter-notifications may be sent to:

Valley Presbyterian Hospital
VP & General Counsel
15107 Vanowen Street
Van Nuys, CA 91405

8. Limitation of Liability
TO THE GREATEST EXTENT PERMITTED BY LAW, VPH, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND CONTENT PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES YOU MAY SUFFER OR CAUSE THROUGH YOUR USE OF THIS WEBSITE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VPH, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND CONTENT PROVIDERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE SITE.

THESE LIMITATIONS SHALL APPLY WHETHER THE ASSERTED LIABILITY OR DAMAGES ARE BASED IN CONTRACT (INCLUDING, BUT NOT LIMITED TO, BREACH OF WARRANTY), TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE GROUNDS.

You agree to indemnify and hold VPH harmless for any claims, losses or damages, including attorney fees, resulting from your breach of these terms or use of this Website.

9. Dispute Resolution
These Terms of Use shall be governed by and construed in accordance with the laws of the State of California, United States of America, as such laws would apply to a contract fully negotiated, entered into, and performed in that state. You agree that any dispute, controversy or claim arising out of or related to these Terms or your use of the Website will be resolved and settled through arbitration administered by the American Arbitration Association and conducted in Los Angeles, California, United States of America. Judgment on any award rendered by the arbitrator may be entered in any court of competent jurisdiction.

If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term.

10. Other Miscellaneous Provisions
These Terms constitute the entire and only understanding between and VPH regarding your use of this Website. No modification or attempted modification of these Terms by you shall be binding on VPH unless made in writing and signed by an authorized representative of VPH.

Contact Information
Valley Presbyterian Hospital
VP & General Counsel
15107 Vanowen Street
Van Nuys, CA 91405